Gatlin's Straw | Privacy Policy

At Gatlin's Straw, our goal is not only providing professional delivery and installation services, but to also provide you the ease and convenience of being able to order online 24/7 using our online form via Cognito Forms. We do not sell or mine your data or share it for any reason other than to provide you with the exceptional customer service and updates on your order.

We collect the minimum of personal data necessary to create your order. This ensures clear communication on any changes and creates accurate location of job so there are no delays.

The Personal Data We Collect:

Your First and Last Name.
Your Company Name.
Your Email Address.
Your Telephone Number.
Your Address.

This information must be accurately provided to use our Online Order Forms. If you are unable to provide the information, then you will not be able to submit an order.

How We Use Your Personal Data

We use your personal information to provide services to you and to also communicate any questions or changes to your order, or to notify you of your delivery or installation appointment.

We use your First and Last Name to interact with you about your order.
We use your Email Address to send your confirmation email and receipt to you after your order is placed.
We use your Company Name so that your receipt reflects it was for a Company if needed.
We use your Telephone Number to communicate with you any changes or concerns, and also to notify you of when we are on the way.
We use your Address so we know the exact location of where are services are needed.

Reasons We Share Personal Data

Any Personal information we collect is for our Office Use only and we will not authorize the release of this information to anyone outside Gatlin's Straw, except as stated below:

We may release the information we collect should you breach our Terms of Services, or if we under a duty to disclose or share your personal data in order to comply with a legal obligation and will release the information to a relevant authority. This may include exchanging information with other companies and organizations for the purpose of fraud protection and credit risk reduction.

Notice of Breach

Should there be any security breach from an unauthorized intruder in Cognito's System, they will notify us as soon as possible in which we will then notify you and note the action we took in response.

Term and Conditions

On each of our order forms there is a Terms and Conditions portion that covers all of our company guidelines and also includes a link to our Privacy Policy; by checking "Yes" to the terms and conditions you agree to sharing the data with us and also agree that you have read over our Privacy Policy and understand it.

TERMS OF SERVICE. Please read this info very carefully since there is some info that needs to be specified and filled in based on your company info. (Include this information on the website option Terms and Conditions)

SMS For Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications
If you have consented to receive text messages from Gatlin's Straw, you may receive text messages related to appointment reminders, delivery confirmations, and billing statements.

For Example: Hello Your delivery order from Gatlin's Straw has been made. Reply Stop to opt-out at any time. Message and data rates may apply, for assistance, text Help" or visit our [Privacy Policy URL] and [Terms of Service URL]

Please be advised this is just an example as you should adjust or accommodate this based on the type of messages your company would send to your customers.
Furthermore, it is important to cover the following throughout this SMS Terms And Conditions portion:

Message Frequency: Provide an estimated amount of SMS messages you would be sending daily across all users.

For example, Our SMS message frequency will be from 50 to 1000 text messages daily across all users. (This is just an example and should be adjusted based on your estimated SMS frequency daily).

Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally. Please give a brief explanation about potential fees for any received or sent text message your customer could get from their losing carrier, so they are aware of any potential fee for SMS messaging interaction with your company, any carrier may vary their fees for SMS messaging based on several factors such as, geographic location, and the type of SMS messaging being used (e.g., promotional, transactional, or one-time passwords)

Opt-In Method: Customers will Opt-In for SMS messaging from Gatlin's Straw through intake forms on their website located at www.GatlinsStraw.com this agreement for SMS will not be shared with third parties for marketing purposes.

Opt-out: Customers will be able to opt out of SMS messaging from Gatlin's Straw by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can Opt back In at any time by replying START

Standard Messaging Disclosures:

Message and data rates may apply.
Message Frequency May Vary
You can opt-out at any time by texting 'STOP.'
For assistance, text 'HELP' or visit our https://www.gatlinsstraw.com/privacy-policy

If you have any further questions or concerns about our Privacy Policy, please feel free to contact us either by phone or email and we will gladly help:

Gatlin's Straw

910-371-2276

www.GatlinsStraw.com

Revised 02/06/19

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